How a local government used AchieveIt to streamline its strategic planning while increasing transparency with the public.
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ABOUT CITRUS COUNTY, FLORIDA
Located on the west coast of Florida, Citrus County is renowned for its natural beauty, including crystal-clear springs, rivers, and the Gulf of Mexico coastline. The county, with a population of approximately 160,000 residents, is a popular destination for those seeking a balance of rural charm and modern amenities. Citrus County is committed to providing high-quality services to its residents, ensuring a safe, healthy, and prosperous community.
LIFE IS GOOD
Before adopting AchieveIt, Citrus County was already developing its proactive approach to community development and service delivery. The county government had established several strategic initiatives aimed at enhancing the quality of life for its residents, such as improving infrastructure, promoting economic development, and protecting natural resources. The staff was dedicated and worked hard to achieve the county’s goals, relying on a combination of traditional methods and basic digital tools, including Word documents, for planning and execution.
BIG CHALLENGE
Despite the county's successes, managing and tracking the progress of multiple initiatives simultaneously proved to be a significant challenge. The county staff struggled with fragmented data, inconsistent reporting formats, and time-consuming manual processes. Using Word documents for strategic plans made it difficult to maintain a comprehensive view of their progress and to ensure alignment with strategic goals. The lack of a centralized system also hampered effective communication and collaboration among departments, leading to delays and inefficiencies.
HELP ARRIVES
AchieveIt has significantly benefited Citrus County by streamlining communication and project management within its various departments and divisions. The platform's ability to maintain continuity, even during periods of high turnover, has been vital. It allows staff to record and access information efficiently, reducing the reliance on individual memory and old records. This ensures that new team members can quickly get up to speed with ongoing projects without the need for extensive onboarding. Additionally, the strategic planning dashboard and embedded documents provide a centralized hub for all crucial project details. This comprehensive approach helps keep everyone on the same page and enhances overall productivity and accuracy in government operations.
LIFE IS EVEN BETTER
With AchieveIt, Citrus County has seen remarkable improvements in efficiency and effectiveness. The platform has enabled the county to achieve greater transparency and accountability in its operations. Staff can now focus more on strategic planning and execution rather than getting bogged down by administrative tasks. The streamlined processes have led to quicker project completion times and better resource allocation. Ultimately, AchieveIt has empowered Citrus County to deliver even higher quality services to its residents, ensuring a brighter future for the community.
AchieveIt has significantly enabled us to accomplish our goals by integrating strategic planning and maintaining a forward-thinking vision. Before AchieveIt, our process was reactive, but now we are proactive with an added level of transparency. This tool has broken down barriers, alleviated staff pressure, and transformed our workflow. My current role revolves around AchieveIt, and the improvements we've seen since 2023 are a testament to its impact on our organization.
- Veronica Kampschroer
Special Projects Manager